Shipping & Other Policies

Where We Ship From

All orders are carefully prepared and dispatched from Indonesia.

Orders are typically processed within 1–2 working days before dispatch.

Shipping Partners

International orders are shipped via FedEx International.
Domestic orders within Indonesia are shipped using trusted local courier services.

All shipments are fully tracked. Tracking details will be provided once your order has been dispatched.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery destination and order value.
We use tiered shipping rates so that customers who spend more are rewarded with reduced shipping costs.

 Indonesia (Domestic)

  • Standard Shipping: Rp 35,000
  • FREE shipping on orders over Rp 250,000
  • Bali: Free Shipping via GoJek & Grab 

Asia (e.g. Singapore, Hong Kong, Japan)

  • 170,000
  • Orders Rp 1,500,000 – Rp 2,999,999 → Rp 245,000
  • Orders Rp 3,000,000 and above → Rp 170,000

International — UK / USA / Canada

  • Orders under Rp 1,500,000 → Rp 800,000
  • Orders Rp 2,500,000 – Rp 2,999,999 → Rp 560,000
  • Orders Rp 3,000,000 and above → Rp 390,000

Oceania (Australia, New Zealand)

  • Orders under Rp 1,500,000 → Rp 980,000
  • Orders Rp 1,500,000 – Rp 2,999,999 → Rp 685,000
  • Orders Rp 3,000,000 and above → Rp 480,000

Delivery Times

Delivery times are estimates and begin after dispatch:

  • Asia-Pacific: 2–4 working days
  • UK & Europe: 3–5 working days
  • USA & Canada: 3–6 working days
  • Rest of World: 4–8 working days

Delivery times may vary due to customs clearance, peak shipping periods, or local courier delays.

At this time, next-day international delivery is not available.

Customs, Duties & Taxes

For international orders, local import duties or taxes may apply and are charged by customs upon delivery.
These charges vary by country and are the responsibility of the recipient.

We recommend checking your local customs regulations for more information prior to ordering.

Product Representation & Natural Variation Disclaimer

All products offered through this website and any affiliated online sales channels are presented with the utmost care to accurately reflect their appearance. However, customers acknowledge and accept that variations may occur between the images displayed and the actual product received.

Such variations may arise due to, but are not limited to:

•⁠  ⁠Screen Display Differences: Colors, tones, and contrasts may appear differently depending on the device, screen calibration, brightness settings, and individual display characteristics used when viewing the website.

•⁠  ⁠⁠ Handcrafted Nature: Each piece is individually handmade using traditional techniques. As such, no two items are identical. Variations in color composition, dye absorption, pattern placement, and intensity are inherent to the artisanal process and form part of the product’s uniqueness.

•⁠  ⁠Natural Dye & Material Behavior: Where applicable, natural or low-impact dyes and fabrics may react differently across production batches, resulting in shifts in shade, depth, or texture.

•⁠  ⁠Lighting & Photography: Product images may be taken under professional lighting conditions that can enhance or soften tones, which may differ from how the product appears in natural or indoor environments.

•⁠  ⁠Production Batches: Small-batch production methods lead to differences between previous and current collections, even for the same design or color combination.

By purchasing from us, the customer expressly acknowledges that such variations do not constitute defects, misrepresentation, or grounds for dispute.

We consider these natural distinctions to be an integral part of the authenticity, craftsmanship, and artistic value of each piece.

Receiving Your Order

All deliveries require a signature upon receipt.
If you are unavailable at the time of delivery, FedEx may allow you to reschedule directly using your tracking link.

Delayed or Missing Orders

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team and we will be happy to assist.

📧info@batikwayang.com

Need Help?

If you have any questions regarding shipping, delivery times, or your order, please don’t hesitate to contact us.