FAQ

Do not machine wash. Dry-clean or hand wash in cold water only. Do not bleach. Do not tumble dry.

Iron at temperatures not exceeding the one dedicated to silk, or steam iron the silk covered with a thin fabric.

Spray a few splashes of cold water onto the fringe (Preferably using a spray bottle). Brush the fringe gently with a comb or hairbrush and let it air-dry, hanging freely. Do not blow dry using a hair-dryer or similar.

All orders placed before 3pm (GMT+8) will be dispatched within 24-48 hours.*

*All orders placed after 3pm (GMT+8) or over the weekend, will be processed the following working day, and dispatched within 24-48 hours.

ITEM AVAILABILITY:

Unless otherwise noted, all items available for purchase on the website are in stock.

SHIPPING SERVICE:

During checkout, we will show you available shipping prices. If we determine that we will not be able to deliver an order within the promised timeframe, we will immediately contact you via email. On average, orders arrive to the destination address within 1 week of dispatch.

All items at BATIK WAYANG will be shipped direct to you. Orders containing more than one item will be shipped once all items are ready for shipment, unless otherwise specified at the time you place your order.

No. An order will require physical address.

A fee will be applied to all orders where: The incorrect address has been provided by the customer and the package is returned as undeliverable An invalid address has been provided by the customer, resulting in a surcharge from the carrier. Such an error may include, but is not limited to, invalid or incomplete address information; incorrect zip code; incorrect state or country information; typographical errors; or transposed digits A move or sudden change of address results in the refusal or non-delivery of an order The fee will consists of a $5.00 handling charge plus any applicable costs related to re-routing, forwarding, or redelivering the parcel(s). Please note that there is no charge for address changes that are made before an order is shipped.

Ordering from BATIK WAYANG is easy! Once you find an item you would like to purchase, simply click the “Add To Cart” button while you’re in the product’s detail page. You can check the contents of your shopping cart at any time by hovering over the “Cart” icon at the top right of the page. If you decide to remove an item from your cart, just click “X” to the right of the product you would like to remove. You can also adjust the quantity of any product in your shopping cart. To do this first click the link “View Cart” when hovering over the “Cart” icon. At the right side of the product, click on the “up arrow” or “down arrow” to the product you would like to edit the quantity. Assuming the quantity you have requested is available, you will now see the adjusted quantities as well as your new subtotal (if you enter a quantity that is greater that the quantity available, your purchase quantity will reflect the maximum quantity available).

It is generally not possible to cancel or modify an order once it has been submitted. However, if your order has not yet been shipped and you need to cancel or modify it, please contact us at info@batikwayang.com and we will determine if it will be possible to halt the fulfillment of the order. Please note that no order may be canceled or modified once it has been shipped. In those cases, you may follow the return instructions if you decide not to keep the product after having received it.

BATIK WAYANG reserves the right to cancel an order any time before it has been shipped if one or more of the following conditions applies: Product pricing error: Because BATIK WAYANG offers a large array of items; a product may on occasion be listed with incorrect price. If a product is purchased at a price that is lower than the correct price, we will, at our discretion, contact you for instructions prior to shipping the order or notify you of the outrightcancellation of the order. In the event that the correct price should be lower than the price paid, we will adjust your charge and give you the lower price. Misuse or abuse of a gift certificate or promotion code, including any action by or in violation of the terms and conditions of that particular code. If you are unsure of the terms and conditions of a certain code, please contact us at info@batikwayang.com prior to placing an order. Billing information provided for the credit card does not match the information on the file with the card issuing bank. Credit card declined by the financial institution. PLEASE NOTE: The issuance of an order number or the receipt of a confirmation email does not serve as a guarantee that an order will be fulfilled. No order is final until representative of BATIK WAYANG has confirmed that none of the aforementioned conditions apply to that order.

BATIK WAYANG accepts payment by PayPal. Orders placed using these payment methods must be placed online through our secure server. Please note that credit cards will be charged only after an order has shipped from our fulfilment center, although an authorization will be obtained at the time the order is placed. 

BATIK WAYANG employs the latest data encryption and security technologies to ensure that all customers’ payment information remains private. If for any reason you feel uneasy about placing your order online, please contact us at info@batikwayang.com to place your order by email.

Your purchases are delivered in an 100% hand woven cotton hand-crafted packaging dyed manually, in exception of the hairbands.

When confirming your order, it is possible to include an accompanying card for a gift order. You may also request a blank card that you may customize yourself.

You can select the option of having the invoice without the price in the checkout page.